When planning any event, I always try to put myself in the shoes of my client. If they are anything like me when I am the one that has an event which needs to be planned, I am anxious and excited about the event at hand...Will my idea work? Can I afford it? Will it turn out anything like like I envision?
For as long as I can remember, I have worked in an industry that requires customer service. What I have learned over the years, and what is difficult to find, is GREAT customer serivce. What happened to the sundown rule? If you say that you are going to provide some type of information, then please do so. Even if you have no answer, then please just call or email to let me know that.
It amazes me that when I speak to prospects or potential clients, or even what I expereince myself, is the lack of customer service that exists today. And yet we continue to pay for this lack of service. Friends and fellow collegues call me a fanatic when it comes to this topic, but to me, it is important.
My point in saying all of this? When looking for a Vendor or any Service Provider, make sure that they can put themselves in your shoes. Make sure they have a sundown rule.
I promise it makes a world of difference in the level of service you will receive and minimizes your stress level!
Happy Planning!
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